Refund policy

LB Timber Pty Ltd(we) accepts goods for refund within 14 days of purchase, provided the items are in re-saleable condition.

General Terms

• A 20% restocking fee applies to all products where costs are incurred to return goods to stock.
• Custom-manufactured products cannot be returned for credit under any circumstances.
• The customer (you) will be responsible and liable for return freight.
• Refunds will be processed to your nominated bank account.

Please note: Our products are stored undercover and cannot be returned if they have been exposed to weather.

Damaged or Faulty Items
If you receive products that are damaged, faulty, or not as described, you must return them or arrange for us to pick them up within 14 days to receive a full refund.

Custom or Special Orders
Custom-made or specially ordered items, including those cut to size or processed in any way, cannot be refunded unless they are damaged or faulty.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquire@lbtimber.com.au.

Policy Updates
LB Timber Pty Ltd reserves the right to change this policy at any time without notice.